About
Highly motivated and results-oriented Assistant Manager IT & Network with over 7+ years of experience in system administration, network management, and IT infrastructure support. Proven ability to manage servers, implement robust backup solutions, provide comprehensive user support, and optimize IT asset management. Currently expanding expertise in DevOps methodologies, Linux, Git, Docker, and shell scripting to drive efficiency and automation in IT operations. Adept at troubleshooting complex system and network issues, with a strong foundation in Active Directory, DNS, DHCP, and various network protocols.
Work
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Summary
Led critical IT infrastructure operations, ensuring high availability and performance of systems, networks, and data.
Highlights
Managed comprehensive server infrastructure, including configuration, maintenance, and performance optimization.
Implemented and oversaw robust backup solutions, ensuring data integrity and rapid recovery capabilities.
Provided advanced technical support to users, resolving complex system and network issues efficiently.
Managed IT asset inventory, streamlining tracking processes and optimizing resource allocation.
Resolved network-related issues and administered Bitdefender security software, enhancing overall system security and network stability.
Managed vendor relationships for IT solutions and support, optimizing service delivery and cost-effectiveness.
Implemented server backup strategies and disaster recovery plans to enhance data security and minimize downtime.
Performed regular backups and disaster recovery procedures using industry-standard tools to prevent data loss.
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Summary
Provided essential system administration and user support, leveraging cloud technologies to enhance operational efficiency.
Highlights
Delivered daily technical support to users, effectively diagnosing and resolving a wide range of system and software issues.
Utilized expertise in Microsoft 365 and Azure to manage cloud-based services, user accounts, and collaborative environments.
Contributed to minimizing system downtime and improving overall user productivity through proactive problem-solving and maintenance.
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Summary
Provided comprehensive desktop, network, and server support, ensuring stable and efficient IT operations.
Highlights
Managed and maintained Active Directory, DNS, and DHCP services to ensure seamless network operations and user authentication.
Configured and troubleshot network devices including routers and switches, optimizing network performance and connectivity.
Applied strong understanding of OSI Model, TCP/IP, and ARP to effectively diagnose and resolve complex network and system issues.
Languages
Hindi
Native
English
Fluent
Skills
System Administration
Server Management, Backup Solutions, User Support, IT Asset Management, Troubleshooting, Performance Optimization.
Networking
Network Troubleshooting, DHCP, Router Configuration, Switch Configuration, Active Directory, DNS, OSI Model, TCP/IP, ARP, Group Policy.
Operating Systems
Windows Server, Windows OS, Linux OS.
Cloud & Collaboration Tools
Microsoft 365, Azure.
DevOps Tools & Practices
Git, Shell Scripting, Docker.
Security Software
Bitdefender.
IT Service Management
Vendor Management, Help Desk Support.